EXPRESSING
SATISFACTION AND DISSATISFACTION
Asking about
satisfaction and dissatisfaction
- How do you like your room?
- Is everything O.K?
- Is everything satisfactory?
- Are you satisfied?
- Did you find our service satisfactory?
- Do you want to complain about something?
- Was something not to your satisfaction?
- Are you dissatisfied with something?
Expressing
satisfaction
- I really like my new haircut.
- I’m completely satisfied with everything you’ve done for me.
- It was satisfactory.
- Everything is fine, thank you.
- Everything was just perfect.
- I’m happy enough with it.
- It was okay. Not too bad
- Good enough.
Expressing dissatisfaction
- I am little dissatisfied with the service here.
- I am a bit disappointed with the program.
- The food was lousy.
- I’m tired of working here.
- I don’t like the color.
- I have a complaint.
- I’m very dissatisfied with the condition.
- I want to make a complaint.
Responding Dissatisfaction
- I see.
- I’m sorry to hear that.
- I’ll look into it.
- I’ll see what I can do about it.
- I’ll try and take care of it.
Examples :
Conversation
1
Waiter : Is
everything O.K. here?
Man
: Yes, thank you. Everything is fine.
Waiter : Is
your steak satisfactory?
Woman : Quite good.
Waiter : How
about your roast chicken, Ma’am? Is it O.K. too?
Woman : It’s just
right. Just the way I like it.
Waiter : Will
there be anything else, then?
Man
: No, not at the moment.
Waiter : Very
well, then. Have a nice day.
Man
: Thanks.
Conversation
2
Shopkeeper
: Good afternoon. Is there anything I can help you with?
Customer
: Good afternoon. I am not satisfied with the shirt I bought yesterday in
this shop?
Shopkeeper
: Why? What’s wrong with it?
Customer : Let me explain. I wear
extra-large T-shirts. The one you gave me is extremely small. See
the label is M not XL
Shopkeeper
: I am sorry, Sir
Vocabularies
related to expressing satisfaction
- Satisfy (verb) = membuat kepuasan
- Satisfaction (noun) = kepuasan
- Satisfied (adj.) = puas
- Satisfying (adj.) = yang memuaskan
- Satisfactory (adj.) = yang puas
- Contented (adj.) = puas
- Pleased (adj.) = senang
Vocabularies
related to expressing dissatisfaction
- Dissatisfy (verb) = tidak membuat puas
- Dissatisfaction (noun) = ketidak puasan
- Dissatisfied (adj.) = tidak puas
- Dissatisfying (adj.) = tidak memuaskan
- Dissatisfactory (adj.) = tidak memuaskan
- Discontented (adj.) = tidak puas
- Displeased (adj.) = tidak senang
PRACTICE
In pairs, study the following
dialogues and complete the table that follows. Then, perform the dialogues.
Example 1
Andi
: Retno, I thought you were on vacation.
Retno : Well, I got back early.
Andi : Why?
Retno : Well, I didn’t really enjoy being there.
Andi : What
happened?
Retno : Well, the beach was very dirty, and when
I got there it was
raining heavily. What
made it worse was the hotel where I stayed had a bad service.
Andi : You seem to be unhappy
with your vacation.
Retno
: Yes, I’m quite displeased about it.
Example 2
Denias
: Ian, where have you
been? I’ve been looking for you for the past six days.
Ian
: I just got back from Maluku.
Denias
: Really? So you had your vacation there?
Ian : Well, actually I was visiting my grandparents. But, I
also visited
some beaches and a museum there.
Denias
: Did you have fun?
Ian
:
Absolutely. The beaches are great and the sea is full of
beautiful coral reefs.
Denias
: Don’t tell me you went snorkeling!
Ian
: Yes, I
did. It was awesome. I’m really content with my trip.
Denias
: Oh, I wished I had been there too.
Ian
:
You should go there sometime.
Denias
: Yes, I know.
Example 3
Retno
: How’s your
vacation in Bali?
Ayu
: It
was terrific! The beaches are beautiful and the sun set
from Tanah Lot is magnicent.
Retno
: Really? What else did you do there?
Ayu
: Oh,
I went parasailing! It was the most breath-taking thing that
I’ve ever done.
Retno
: Wow, it must be a very fun
trip for you.
Ayu
: Yes, I’m very satisfied with my vacation there. You must go there.
Retno
: Yes, I think I’ll do that.
Exercise 1.
Complete the blanks based on what you hear in
the spoken text.
Franklin and his customer In electric
shop.
Franklin
: good afternoon, Sir.
Customer
: Good
afternoon.
Franklin
: Oh.. you came here two days ago to buy a ……..(1) didn’t you?
Customer
: Yes, I did………(2) I came here.
Franklin :Ehm… is there anything…(3) with the television
you’ve bought, Sir?
would do any thing if it …..(4)you.
Customer
: No. the television set is very good. The picture is very…..(5). It
really makes me……..(6)
Franklin
: That’s good. I always sell…(7) with high quality.
Customer
: Now, I need a tape player for my daughter. she needs …(8)
listening to English.
Franklin
: Certainly, Sir. Let me show you this one. It has both CD and
cassette drives. Your
daughter must like it.
Customer
: Ehm.. it …(9) very good.how much it does it cost?
Franklin
: It’s only $.... (10).
Source:
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